Company behind CPCS cards forced to apologise over delays.
The private company that has taken over management of the Construction Plant Competence Scheme (CPCS) has been forced to apologise after plant operators found themselves unable to renew their cards.
NOCN Group, which now administers the card scheme, has also put in place an emergency plan to tackle the backlog it is facing in card applications.
According to industry news portal The Construction Index, more than 200,000 workers who operate large plant on construction sites rely on the cards to access employment. Without their cards, they risk being thrown out of work.
“We would like to apologise to all customers for the problems that NOCN Job Cards are having in issuing CPCS and CISRS cards. There have been a number of data/administrative/technical issues that have occurred due to the inflight transfer of such large and complicated card schemes,” NOCN said. “This has resulted in a backlog in processing applications that were made in November and December 2019. We are very sorry for the impact of this on customers’ ability to work and the frustration that this is causing. We are working very hard, together with our service providers to rectify this problem as quickly as possible. CITB are being especially proactive and providing substantial support. Please be reassured that an emergency plan has been put in place and a taskforce deployed to get on top of the backlog as soon as possible.”
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